Refund policy

Refund Policy

All Big Bite Cookie Co. products are freshly baked and made to order. Due to the perishable nature of our baked goods and in compliance with Texas Cottage Food Law and Texas food safety regulations, all sales are final.

No Returns or Refunds

We do not accept returns, exchanges, or refunds on any food items once an order has been shipped or delivered. Texas health regulations prohibit the return or resale of perishable food items after distribution.

Once an order is transferred to the carrier, ownership and responsibility pass to the customer.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, you must notify us within 24 hours of confirmed delivery.

To be considered for review:

Clear photo evidence of the shipping box, internal packaging, and items received is required
Claims submitted after 24 hours will be denied
Approved resolutions may include a replacement at our sole discretion

Refunds are not issued for shipping-related issues once an order is in transit.

Non-Refundable Circumstances

Refunds, replacements, or credits will not be issued for:

Incorrect or incomplete addresses provided at checkout
Delivery delays caused by carriers, weather, or force majeure
Packages marked “Delivered” by the carrier
Theft, unattended delivery, or recipient unavailability
Taste, texture, appearance, or personal preference

Chargebacks & Payment Disputes

By placing an order, you agree not to initiate a chargeback for non-refundable food items. We reserve the right to submit order confirmation, delivery confirmation, photographic evidence, and this policy to dispute chargebacks. Abuse of chargebacks may result in refusal of future service.